Hey BootsUKBootsHelp, why has my disabled, clinically extremely vulnerable partner had to pay extra for a damaged item to be collected?
Your return options were in-store or royal mail drop-off, both of which are entirely unsuitable for people who are shielding in a pandemic.
BootsUKBootsHelp Also love the fact that despite her repeatedly saying that she was shielding in her emails to you, you kept telling her that in-store is the best way.